BorrowBox FAQ

Q: Will this replace Libby/OverDrive for ebooks and audiobooks?

A: Yes.


Q: Will BorrowBox replace RBdigital for emagazines?

A: No


Q: When can I start using BorrowBox?

A: 27 November


Q: Will I be able to keep using Libby after 27 November?

A: Not with your Hampshire Library card.


Q: Will my holds be carried over to BorrowBox?

A: Sadly no, we tried to have them carried over, but it was not possible.


Q: Will you be emailing all library card holders with this news?

A: Yes, an email has gone out to all library users.


Q: If you are part way through a book on Libby, will you be able to finish it after the switch over?

A: If the eBook or eAudiobook is available on BorrowBox then yes, but you will have to re-download it. Loans on Libby will not be carried over to BorrowBox.


Q: What devices can you use with BorrowBox?

A: iOS and android devices, tablets and phones, as well as KindleFire.


Q: Will this work for older versions of Windows?

A: The BorrowBox website is compatible with all versions of Windows on a PC. The BorrowBox App is not Windows compatible, as there is not a large demand for this, the majority of users are using an Android or iOS device, or will use the website on their Windows PC.


Q: Does BorrowBox work on iPads that have Op System 9?

A: Yes, the BorrowBox App is currently compatible with iOS 6 and above, as well as Android 4.1 and above.


Q: Will it work on a kobo?

A: Yes.


Q: What are the advantages of swapping from OverDrive and Libby to BorrowBox?

A: BorrowBox offers a wide variety of popular stock, prompt U.K.-based customer support, and a colourful, user-friendly app.

16 thoughts on “BorrowBox FAQ”

    1. On an Amazon Kindle Fire you will need to download the BorrowBox app directly from their website rather than from the Kindle store. Please follow this link to do so:

      1. Download and install the BorrowBox app , and when the download is complete, click ‘Open.’
      2. When the BorrowBox app opens, type ‘Hampshire Libraries’ in the search bar and select it.
      3. Enter your library borrower number and PIN number
      4. Register an account with an email address and display name
      5. Agree to the terms and conditions

      Hampshire Libraries BorrowBox service will now be available to use.
      If you continue to experience technical troubles with your Kindle Fire after ensuring that you have followed these instructions, then please send an email to for further guidance.


    1. That’s very odd, have you tried restarting the app? Sometimes restarting the device will also help if an app freezes.
      If you’re still having problems after restarting, please send an email to and they will be able to help further.


    1. Thank you for your question,
      Unfortunately the Kindle Paperwhite is locked by Amazon to only work for Audible and US libraries.


  1. BorrowBox is truly AWFUL. It doesn’t run on Kindle, the most widely-used e-reader in the world. It’s impossible to adjust the text size down to be small enough to read sensibly on a smartphone; all you get is a paragraph at a time. On my PC I get 3 pages at once, & seem unable to change this. Bookmarks aren’t shared between devices, so if I want to read on my PC in the morning & my iPhone at night, I have to remember where I got to. Close the iPhone case & it jumps back several screens. Renewals don’t work; I renewed a week ago, picked it up again today & was told my loan had expired.

    This is truly disastrous. This looks like 1990s software. The UI is appalling. I realise you need to use a DRM-enabled package, but surely there must be better ones than this?


    1. Currently all UK library-loaned eBooks are not compatible with Kindle eReaders. This is due to Amazon having made Kindle eReaders only support eBooks directly from Amazon in the UK. However you can download BorrowBox eBooks to a Kindle Fire by installing the Borrowbox App. Unfortunately bookmarks and progress are currently unable to be synced across Adobe Digital Editions and the Borrowbox app but they are able to be synced across multiple devices when using the Borrowbox app.

      On your iPhone eBook text can be increased or decreased by clicking on the AA symbol on the bottom of the screen, when having an eBook open within the Borrowbox app. You can also reduce or increase the margin size to allow for more or less text to be visible.

      When using Adobe Digital Editions click the small or large ‘AA’ in the top toolbar of Adobe Editions to decrease/increase the font to a more comfortable size.

      All Items require a conformation of renewal when trying to extend past that standard 14 day loan period. Items will display the success message when renewing has been successful and will update the number of days left to the new return date.

      Hampshire Libraries


      1. Hi Karin

        Thanks for this.

        Kindle supports pdf (and Word) files as well as e-books, but I suspect that the issue is with DRM-protected content. I understand that this may be just another attempt by an IT giant to protect and extend its ‘share of user’. Google, Apple and Microsoft all do the same.

        As far as I can see it, bookmarks are NOT able to be synced across mulriple devices using the Borrowbox app, which I installed on both my iPhone & PC. (The same icon appears on both devices, so I assume it isn;t a different app). I could find no mechanism in either app to offer either automatic or manual syncing of bookmarks.

        The text size can indeed be increased or decreased on the iPhone – but the smallest font size supported only allows about a paragraph of text at a time on the iPhone, so you’re constantly scrolling. And if i close the case on my iPhone, or minimise the app, when I come back, it’s gone back a couple of screens. (Clearly, its internal bookmark records the top of the page you’re on, but not how many screens/paragraphs you’ve progressed through that page). The Kindle app on the iPhone allows at least half a page of text at a time, and retains your place in the document without any problems.

        I don’t understand your last point. Where does the ‘confirmation of renewal’ appear? I renewed on my PC, completing the process as requested, but was then unable to access the book on either the PC or iPhone platform a few days later. Neither app appeared to check for renewal or give me the opportunity to say ‘but I’ve renewed’ & force a manual check.

        I spent 35 years in the IT industry, and focused a lot of my efforts on the user interface. Borrowbox has the worst user interface I’ve come across in quite a while. Is this really the best thing on the market? I won’t be using Borrowbox again – I ended up buying the book (‘Becoming’ by Michelle Obama) as there was no way i could complete it in the time allowed if Borrowbox ignores renewals, as it appears to. I stand by my view that Borrowbox is truly awful, and barely fit for purpose.


        Geoff Burnes


  2. How do you requst eBooks not listed in BorrowBox? Also, an eBook I obrrowed last year is no longer avialable – why is that?


    1. Thank you for your questions,
      To suggest a title, use the ‘Send Feedback’ options in settings.
      In regards to the eBook, sometimes that happens due to the licensing around eBooks and lending eBooks. The licence around eBooks means we buy a set amount of downloads and not the book itself. So after a set number of people have downloaded the book it will drop off the site and we have to purchase a new set of downloads.

      Hampshire Libraries


      1. Many thanks for your reply. Can you tell me where to find the Settings section. I’m using the BorrowBox app (3.03.16) on an Android phone (7.0) and ca’t see the settings option.


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